At naturedine.store, we want you to love your dining experience. We maintain high standards for our sustainable collections:
- Return Window: You may request a return or exchange for items within 7 days of delivery.
- Eligibility: Items must be in original, unused, and undamaged condition with all original, eco-friendly packaging intact.
- Defective/Broken Items: Because dinnerware can be fragile, we take great care in packaging. If your items arrive damaged or broken, please contact us within 24 hours of delivery with clear photos of the damage, and we will arrange a replacement or refund immediately.
- Refunds: Approved returns will be processed via your original payment method (or store credit), minus shipping fees. Customers are responsible for return shipping costs unless the item is deemed defective or damaged during transit.